Privacy Policy

Who we are

This website is operated by Servecom Limited, 53 Ryarsh Road, Birling, West Malling, Kent, ME19 5JR. If you have any questions about this policy or your data, contact us on 01732 446744 or info@servecom.co.uk.

The information we collect

When you complete an enquiry or quote form, we collect the details you provide — typically your name, email address, phone number and the message you send us. We use this only to respond to your enquiry and provide a quote.

When you browse the site, we may collect standard analytics information (such as pages visited and device type) through cookies, but only after you accept cookies (see below).

How we use your information

We use the details from your enquiry to contact you, answer your questions and provide quotes for our plumbing and heating services. We do not sell your personal data to anyone.

Form submissions are delivered to our email inbox using a third-party form provider (Formsubmit.co), which processes the data solely to pass your message to us.

Cookies & analytics

We use Google Tag Manager, Google Analytics and Google Ads to understand how the site is used and to measure our advertising. These set cookies on your device.

Cookies that are not strictly necessary stay switched off until you accept them via our cookie banner. You can decline, and you can clear cookies in your browser at any time.

Keeping your information

We keep enquiry details only for as long as needed to deal with your request and for our legitimate business records, then delete them.

Your rights

You have the right to ask for a copy of the personal data we hold about you, to have it corrected, or to have it deleted. To do so, contact us using the details above.

If you have a concern about how we handle your data, you can also contact the Information Commissioner's Office (ICO) at ico.org.uk.